Lost
Something
in Japan?
We Get It Back!
We are your hands in Japan. Our team will help
retrieve your lost passport, phone, or wallet…
Who We Are
We are your trusted hands in Japan. Our Tokyo-based
team of recovery specialists navigates the complex
procedures—at train stations, hotels, or police stations—
to safely retrieve and ship your items back to you.
It Feels Impossible,
Doesn’t It
Losing something in Japan isn’t just about the item. It’s
about facing a wall you can’t climb alone.
The Language Barrier “How do I explain my lost passport to the
police—in Japanese? How do I fill out these forms I can’t even read?”
The Complex Procedures “Every train company, airport, and police
station follows different, and strict rules. Lost & Found offices are
only open from 9 AM to 5 PM, and they won’t ship overseas.
The Time & Distance Barrier “Your flight is tomorrow. Or worse,
you’ve already flown home. You are not in Japan anymore and you
can’t retrieve your lost item it yourself
This is a problem you can’t solve alone. But the good news is… you don’t have to.
We Become Your Hands in Japan.
Your part is simple: just fill out our form.Our specialists will handle everything else.
01.Bilingual Negotiation & Paperwork
“Our team speaks fluent Japanese and English. We handle all complex
communications with the police officers or train staff, and professionally
prepare the required Japanese paperwork (like the Power of Attorney)
on your behalf.”
02.Professional Navigation
“We are specialists in Japan’s lost item procedures. We know exactly
which office to visit, what rules to follow, and how to securely retrieve
your item, saving you hours of frustrating research.”
03.Secure Retrieval & Global Shipping
“Our team will physically visit the location to retrieve your item. We then
professionally pack it—especially fragile items like phones or laptops—
and securely ship it to your doorstep, anywhere in the world.”
All this professional work, for one simple, transparent fee.
Start Your Recovery for Only $19
Our pricing is transparent and success-based. You only pay the $100 success fee after we find
your item and you confirm it’s yours.
Step1. Investigation Fee: $19 (USD)
Start the professional search for your lost item.
Paid upfront when you submit the request form.
This fee activates our professional investigation team.
We begin the investigation, including professional inquiries and initial communication with relevant Japanese authorities and facilities on your behalf.
Step2. Success Fee: $100 (USD)
Paid only after we find your item and you confirm it’s yours via photo.
This covers the physical retrieval of your item by our specialists from
the location.
Step3. Actual Costs
Paid together with the Success Fee (Step 2) before international
shipping.
International Shipping fees (e.g., EMS, FedEx)
Our’s Domestic Transport (Train fare to the location)
Packing Materials
What’s included in the $19 Investigation?
Professional Investigation & Inquiry Service
Service Fee: $19.00 (Non-refundable)
Professional Investigation & Inquiry Service is a specialized search service designed to overcome the language and procedural barriers in Japan to help find your lost belongings.
1. What’s Included
Intensive Search Period
We will conduct an intensive investigation within 3 business days after confirming your payment and receiving all necessary information. (Please send a confirmation email once your payment is complete.)
Professional Inquiry Scope
Based on the details provided, our experts will conduct professional inquiries via phone and online to relevant authorities, including local police stations, railway and bus operators, and hotels or commercial facilities.
Bridging the Language Barrier
We act as your proxy and communicate directly in Japanese with local offices and lost-and-found centers that may not support English.
2. Deliverable
Within 3 business days, you will receive a detailed “Investigation Report” via email. The report will include a list of all facilities and authorities contacted, along with the results of each inquiry, including police report numbers or reference numbers if applicable.
3. Important Disclosures
No Recovery Guarantee
While we exert every professional effort, we cannot guarantee a 100% recovery rate. The $19.00 fee is for the investigation service itself and is non-refundable regardless of the outcome.
Physical Logistics
This fee does not include physical pick-up, storage, or international shipping. These logistics are covered under our Success Fee ($100) and additional shipping costs once your item is successfully located.
Let our Tokyo-based specialists take over the stress. Your $19 investment today activates aprofessional team dedicated to getting your item back.
(Click here to access our secure application form)
A few final questions You might have
Q. What if my item is not found?
A. If we cannot find your item after completing our search, no Success Fee is charged.
Q. What kind of items can you not handle?
A. We cannot handle items that are prohibited from international shipping, such as stand-alone mobile batteries, flammable liquids (perfume, lighters), or cash.
Q. How long does it take?
A. Once we receive your application form, we typically start the process within 24 hours. The time to retrieve and ship your item it depends on the facility’s rules and the shipping method you choose.
Notation based on the Specified Commercial Transactions Act（「商取引に関する開示」(特定商取引法に基づく表記)）
Distributor: Lost Item Japan
Operations Manager: Ryosuke Nikawa
Location: c/o Rise Across Group, 7F Toranomon 35 Mori Bldg.,3-4-10 Toranomon, Minato-ku, Tokyo, Japan
Phone Number: +81-70-9159-2822
Email Address: ryosuke.nikawa@gmail.com
Service Price: Listed on the website (Initial Fee: $19, Success Fee: $100, plus Actual Shipping Costs).
Payment Method: Credit Card (via Stripe).
Payment Timing: Initial Fee is paid upon application. Success Fee and Shipping Costs are paid before shipping.
Refund Policy: The Initial Fee ($19) is for the search service and is non-refundable regardless of the result.
Terms of Service
Service Description: We act as an agent to retrieve and ship lost items in Japan.
No Guarantee of Discovery: We do not guarantee that the lost item will be found.
Non-Refundable Fee: The Initial Fee ($19) covers the search and paperwork costs and is non-refundable even if the item is not found or cannot be retrieved.
Prohibited Items: We cannot ship items prohibited by international aviation law (e.g., standalone batteries, aerosols).
Liability: We are not liable for damage or loss during transit by third-party couriers (FedEx/DHL/EMS) or confiscation by customs.
Privacy Policy
Collection of Information: We collect your name, address, email, phone number, and ID (Passport) solely for the purpose of retrieving and shipping your
item.Use of Information: Your data is used only for communication with you, the facility holding your item, and the shipping courier.
Third-Party Disclosure: We do not share your personal information with third parties, except as required by law or for the purpose of the recovery/shipping
process (e.g., presenting ID to the police).